Return & Refund Policy

Last Updated: July 2026

At Paheno, we always try to deliver the right product in perfect condition. If you receive a damaged or wrong item, we are happy to help.

Eligible for Return

You can request a return within 7 days of receiving your order if:

• You received a wrong product.

• The product is damaged during delivery.

• The product has a manufacturing defect.

Return Conditions

To approve your return:

• The product must be unused and unwashed.

• Original tags and packaging should be available.

• You may be asked to share photos or an unboxing video for verification.

Items Not Eligible for Return

Returns will not be accepted if:

• The product has been used, washed, or altered.

• The return request is made after 7 days of delivery.

• The product is damaged due to customer misuse.

• The customer does not like the product, color, fabric feel, or changes their mind after purchase.

Please note that slight color differences may occur because of different mobile or computer screens.

Return Process

1. Contact us within 7 days of delivery.

2. Share your Order ID along with photos or videos of the issue.

3. Our team will verify your request.

4. Once approved, Paheno will arrange the return pickup whenever service is available.

Return Shipping

For approved returns due to a wrong product, damaged product, or manufacturing defect, Paheno will bear the return shipping cost.

Refund

After we receive and inspect the returned product, your refund will be processed within 5–7 business days.

The refund will be sent to your original payment method or by another suitable method decided by Paheno.

Contact Us

Email: connect@paheno.in